Same thing happened to me Thursday as well we tried all the troubleshooting steps they suggested and it's the same no info on live tv channels.. they told me that their engineers are aware of this issue..so I don't know when mine will be fixed
Welcome and thank you for posting here in the Roku Community, SherryG!
We appreciate you reaching out for support and sincerely apologize for any trouble and inconvenience this may have caused.
Rest assured that the appropriate Roku team has already been notified and your device's information has been included in the investigation.
In the meantime, your patience and understanding are highly appreciated.
Best regards,
Carly
Hello. It's going on 2 weeks now,you said the engineers are working on this issue..when are they going to fix this?
It's fixed now.. please delete this thread ty
I also been talking to someone from Roku on Facebook messenger and gave them my info they needed..I wish they would tell me something and fix this issue..it's been a week today 1-18-24 since the live tv says no information..
