Forum Discussion
Sadly, ROKU will soon be relegated to the bin. I've reported this issue to them and all they do is continue sending me emails stating that I should respond if I am still experiencing the issue. They NEVER provided any information on how it might be fixed but they keep sending me emails so they can clear their queue. I do not have this problem when I view HBOMAX directly on my Sony XBR TV. I only bought the Roku for convenience but its apps are lousy and so is the picture quality. Watching any app directly on my Sony produces a better picture and I do not have any sound issues with any apps.
Don't expect any resolution on this.
I've actually just found a fix for this. Perhaps Roku will pay attention to provide this to others.
I am using Ultra. In the settings menu, go to Audio. Under the audio menu, there is a submenu called Digital Output. In this menu, there is a setting called Passthrough. Turn this on. When I did, the problem with HBOMAX (and MGM+) low volume was corrected!