Forum Discussion

darefugee's avatar
darefugee
Newbie
2 years ago

Re: Live TV Guide Shows the Time When Last On, Not the Current Time

I'm having a similar problem on two TCL Roku tv's.  Just started yesterday.  Time and menus display for Live TV is 5:05 in the past.  Hard reset - no help.  Software update says it's current. The L...
arush88's avatar
arush88
Newbie
2 years ago

How come my guide does not show times at the top!?!? Guide starts with AE. No times above so I have to look at my wall clock. It's been weeks doing this and reset does not help. Errrrrrr

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi arush88,

    Thanks for letting us know.
    We're sorry for the inconvenience this has caused. Our appropriate team is aware of the issue and is currently investigating it. Please provide us with the following details:

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

    Sincerely,
    Janadee

    • Anonymous's avatar
      Anonymous
      2 years ago

      Constantly resetting my tv is not a solution. Find and fix the software issue! The time on my TV will randomly correct and uncorrect itself. I'll be surfing and suddenly the time changes. 

      • Anonymous's avatar
        Anonymous
        2 years ago

        This has been an issue for years! How can this be difficult? The Roku main menu always shows the proper time! It's simply a matter of the live tv module accessing that time! Do you need me to come show you what code to change?