Re: Keeps kicking me out of my apps and back to the home screen
I'm having the same issues on all my Roku and non Roku TVs
Forum Discussion
I bet you wouldn’t have that problem with a firestick 😂
Greetings Teresaluther,
Welcome to the Roku Community and thanks for reaching out.
Let's see if connecting your device to an alternative network like a mobile hotspot to see if there are any differences.
Keep us posted,
Thanks,
Rey
Question. If the other seven devices work on that network. What would the purpose be of moving your Tv to a different network ?
It’s really nice to find some one else that understands the problem.
thanks for the breath of fresh air BJI just had my internet provider out and they replaced my old equipment so I’m pretty sure it’s not the network. It’s less than 20 feet from the wifi.
We can't all have defective wifi that replicates the exact same problem. They are obviously planning on going out of business soon and don't care what customers are dealing with on these devices.
Thanks for keeping us informed, arthurucf.
We appreciate the details you have shared above and have already collected them. However, our appropriate team might need additional information. That being said, can you confirm if Netflix is the only app that has this issue? What troubleshooting steps have you taken so far?
Please update us so we can share all these details with our team.
Regards,
JanadeeHello,
I have taken all the steps as you mentioned to do in the post (restart, updating app, reinstalling app, restarting the router). Netflix is the only app this happens with.
Arthur
Same. On old models it does not do this. Netflix, Plex and and even Philo (others too) boot you out randomly.
A month ago, I would have been posting a "me too" on this topic". But I found a solution that works.
The remotes that come with the newer Rokus use radio waves to communicate with their Roku player. And those radio waves are vulnerable to interference from other electronic devices. Especially other brands of radio-remotes. The source of interference does not even have to be inside your house. My hypothesis is that radio interference can be seen as button presses by the player.
The solution that worked for me was to unpair the included radio-remote from my Roku Ultra, and switch to a "simple IR (infrared)" remote. To unpair the remote, I needed to do a factory reset on the Roku with the batteries removed from the remote. And then go through the reset process using the simple-IR remote. The player responds to simple-IR remotes without any pairing required.
For me, no more ghost button pushing.
Of course, simple-IR remotes can not do voice commands. And I do not know how well this would work for stick models behind the tv, Unless you had an extender cable and could position the stick in front of the tv.
Hi Teresaluther,
Thank you for keeping us posted here in the Roku Community!
Can you please provide the complete information that RokuTakashi provided above?
With detailed information, we will be able to assist you further.
Thanks,
John
I did provide that information if you would just scroll up…
