Forum Discussion

Ikerah's avatar
Ikerah
Reel Rookie
2 years ago

Re: I travel yo mexico and some channels doesn't work

I have the same problem. I am based in Mexico, created my Roku account in Mexico and Paramount+ on Roku says my region is not supported. That is wrong, as Paramount+ IS supported in Mexico on other devices. It just doesn’t work on Roku.

You guys need to step up and fix this because it’s been almost a year and we have the same issue. Paramount+ runs on Mac, PC, iPad, iPhone, Android, and a bunch of smart TVs but NOT on Roku.

5 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Ikerah,

    We'll gladly assist you with your problem accessing Paramount + in your region. We'd like to know more about it to help you further. Please provide us with more details.

    • Are you using a VPN?
    • Do you have cellular data so we can try connecting your device to your hotspot?

    We'll be waiting for your response.

    Kind regards,

    Eunice

    • Ikerah's avatar
      Ikerah
      Reel Rookie
      2 years ago

      Hello,

       

      I do not use a VPN because Paramount+ and all the other streaming sites I am subscribed to work fine on my other devices.

      I did as you suggested and connected the Roku to my cellular network. It worked fine with Netflix and other channels, but when I tried Paramount+ I received the same message: "Paramount+ is not available in your region". Well, it is available through my iPhone, iPad, Mac and smart TV, so I don't understand why in Roku it just won't work. 

      I reset the Roku to factory settings, downloaded everything again, etc and nothing works. Please advise. Thanks

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Ikerah,

        Thanks for the update and for the additional information regarding this.

        We'd like to take a closer into this, and could you please share with us the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Once we have this information available, we'll be able to forward this over to the right team.

        Thanks,

        Rey