As a member of a family plan, the Apple TV app on Roku has started by asking if I want a free trial AND it also says free as part of Roku subscription so I think Roku have introduced something on to app. Logs in via QR code to iPhone but still get this free trial button to press and sign up. Is it time to go to another stream box?. Hope not as always liked Roku but maybe something going on here...
Roku didnt add anything to the app - Apple entirely develops, codes, and publishes the app to the Roku Channelstore.
Roku DOES occasionally make trial/subscription deals with different streaming services, but again that's handled by the streaming service (and its app and subscription processes).
You can always try the process I previously posted to see if that provides any resolution for you.
Otherwise, if you're having trouble with your Apple subscription and the Apple TV app, you need to direct your customer service/technical support efforts to Apple CS.
Hi, I have had the exact same issue. It is ONLY on Roku devices I cannot use ATV and my subscription--I try to sign up for the 3 month free subscription then get message stating family memeber has already purchased this subscription (which is true). When I click OK, it takes me back to the ATV main screen asking to sign up for a 3 month ATV trial!
I followed the specific order of logging out of ATV on all devices, the deleted ATV app on all devices, then restarted Roku on all devices, then reinstalled ATV on all devices...same outcome, not able to use ATV active subscription. Again, I can simply use ATV on my iphone, Samsung tablet and Lenovo laptop, but NOT on any devices using Roku.
What a nightmare!
I'm curious if you are a part of a family sharing subscription to ATV? I'm starting to suspect that that may be what is causing the issue. The primary user in my family sharing plan still has their ATV subscription showing up normally, so I am thinking that there is some disconnect happening between Apple's family sharing and the Roku version of ATV not registering that person as having a subscription.
Thanks for the post.
Instead of trying to sign up for the 3 month free subscription, have you tried authenticating your Apple TV account? Are you unable to login to the channel using your credentials?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Same exact issue here for me. Account is through an Apple One family subscription. iTunes purchases load just fine, so not an authentication issue.
