Forum Discussion

cd2448's avatar
cd2448
Reel Rookie
6 years ago
Solved

Re: Apple TV+ not working: Problem loading content

I bought a Roku Express specifically to watch Apple TV+, and now no single video will play. This is working on my iPad so seems my account is ok, but ever6 video I watch I get “video is not available...
  • JWBoulder's avatar
    JWBoulder
    5 years ago

    I also had the issue of Apple+ TV not playing 4K/HDR content via my Roku (4 Premier).  I always got the message “Video is not available, try again in a moment”.  Tried the uninstall/reinstall nonsense to no avail.

    I finally found the problem. I'm using an LG OLED TV and in the picture settings for the TV there is an option called "HDMI Ultra Deep HD Color".  This was enabled by default on HDMI 1 of my TV.  Turning that option off immediately solved the problem with Apple+ TV.  It now works properly via my Roku to the LG OLED TV.

    I hope this is helpful to others.

     

    Additional resources that you might find helpful:

  • lmolter's avatar
    lmolter
    5 years ago

    For me, I went to Advanced Display options on my Roku Ultra and changed Automatically Adjust Frame Rate (or something like that) to OFF. Everything works now.

Lyrlen's avatar
Lyrlen
Binge Watcher
5 years ago

Cleared the cache, took the channel off and put it back on cleared the cache again.  It quits in the middle of opening.  Works on my iPad and Mac just fine.  Something happen?  I also turned the Roku off then on same problem.   It’s annoying it worked 2 weeks ago and all other channels work.  I am not that happy with Apple TV anyway, so why should I bother to keep it

lmolter's avatar
lmolter
Channel Surfer
5 years ago

For me, I went to Advanced Display options on my Roku Ultra and changed Automatically Adjust Frame Rate (or something like that) to OFF. Everything works now.

  • Lyrlen's avatar
    Lyrlen
    Binge Watcher
    5 years ago

    I don't have a Roku Ultra - only a Roku express - - I can play Netflix, Amazon, Disney, HBOMax and Paramount plus.  I used to be able to play Apple TV through my express as recently as 2 weeks ago what changed?

    • Lyrlen's avatar
      Lyrlen
      Binge Watcher
      5 years ago

      I wanted to add that my Roku Express+ is a 3710RW.   It says it’s compatible with Apple+  and it was for awhile but it’s not listed on the Apple+ site now.  The versions that are listed are not compatible with my older TV.  Does anyone know if it is temporary?

      • StreamerUser's avatar
        StreamerUser
        Roku Guru
        5 years ago
        Lyrlen wrote:

        I wanted to add that my Roku Express+ is a 3710RW.   It says it’s compatible with Apple+  and it was for awhile but it’s not listed on the Apple+ site now.  The versions that are listed are not compatible with my older TV.  Does anyone know if it is temporary?

        It was never supported on the 3710:

        https://support.roku.com/article/360036652634

        Is my Roku device compatible?

        Not all Roku streaming devices support the Apple TV channel. To help determine if your device in your country is compatible, you need to know the device model. To find this information, go to the home screen on your Roku device and select Settings > System > About. The models below support the Apple TV channel.

        Device Model

         Roku TV 7000x, C000x, 8000x, A000x, 6000x 
         Roku Streambar™ 9102
         Roku Streambar Pro 9101R2
         Roku Smart Soundbar 9101
         onn.™ • Roku Smart Soundbar  9100
         Roku Express 3900, 3930
         Roku Express+ 3910, 3931
         Roku Express 4K 3900, 3940
         Roku Express 4K+ 3910, 3941
         Roku HD 3932
         Roku Streaming Stick 3600, 3800
         Roku Streaming Stick+ 3810, 3811
         Roku Premiere 3920, 4620
         Roku Premiere+ 3921, 4630
         Roku Ultra 4640, 4660, 4661, 4670, 4800 
         Roku Ultra LT 4662
         Roku 2 4205, 4210
         Roku 3 4200, 4230
    • RainCountry's avatar
      RainCountry
      Reel Rookie
      4 years ago

      My problem too.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi RainCountry,

        Thanks for posting in the Roku Community!

        I'd be happy to take a closer look to see how we can help get you up and running.
        A few questions here to better understand what you're experiencing: 
        1. Are you using a Roku TV or a Roku device?
        2. Does the issue only occur on a specific channel or all channels on your Roku device?
        3. Are you receiving error messages or codes when accessing the channel?
        4. What troubleshooting steps have you taken so far to try to resolve the issue?

        As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
        With more information, we will be able to assist you further.

        Best regards,
        Mary