Forum Discussion

Photobear17's avatar
Photobear17
Reel Rookie
2 years ago
Solved

Randomly screen blackout/lock up

I have multiple Roku devices, one Ultra device will randomly stop playback, screen goes black and audio silences….you have to hit “home”, and everything works fine after that.  No particular channel ...
app playback
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Photobear17,

    Thanks for keeping us posted here in the Roku Community!

    We'll be glad to assist you with your streaming problem on your Roku device. As our first troubleshooting step, please try restarting your network router. Since the Roku device is very dependent on the internet, it will help improve its performance, resolve certain issues, clear its cache, refresh its settings, and improve its connection to the internet.

    If the issue persists, please try connecting your Roku device to a mobile hotspot to see if the issue persists.

    We'll be waiting for your update.

    Kind regards,

    Eunice

Photobear17's avatar
Photobear17
Reel Rookie
2 years ago

The device is only about a foot from the router….brand new eero system.

 

the ‘lockup’ tends to happen more frequently near the end of shows, but not identified a specific channel, and it doesn’t always happen.  As I’d mentioned in my initial post, we are unable to recreate the problem, as there is no set pattern.

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Photobear17,

Thanks for keeping us posted here in the Roku Community!

We'll be glad to assist you with your streaming problem on your Roku device. As our first troubleshooting step, please try restarting your network router. Since the Roku device is very dependent on the internet, it will help improve its performance, resolve certain issues, clear its cache, refresh its settings, and improve its connection to the internet.

If the issue persists, please try connecting your Roku device to a mobile hotspot to see if the issue persists.

We'll be waiting for your update.

Kind regards,

Eunice