Forum Discussion

gabrielgga's avatar
gabrielgga
Reel Rookie
2 years ago
Solved

Qwest TV + loads then closes on Roku Express

I've bought a Roku Express for the sole purpose of watching Qwest TV+ on my LG tv. I've installed it, succesfully logged in to the channel, but it loads for a while before taking me back to the Roku home page. I have removed the channel, restarted Roku, and installed it again, but to no avail. What do I do?

app playback
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi gabrielgga,

    Thanks for the quick response!

    Can you please try to power your Roku Express from the wall outlet? We want to ensure that it is receiving enough power when streaming Qwest TV.

    If the issue persists on the Qwest TV channel after attempting the troubleshooting steps and videos from other channels play fine, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.

    Let us know how it goes, and we'll be glad to further assist you.

    Best regards,
    Eunice

3 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi gabrielgga,

    Greetings from the Roku Community!

    We're glad to assist you with your problem streaming Qwest TV+ on your Roku device. We'd like to know more about it so we can further assist you. Please provide us with more details.

    • How are you powering your Roku Express?
    • Is the issue happening on all content or channels, or is this isolated to Qwest TV only? (Specify)
    • Are you getting any error messages or error codes when trying to play content?
    • How far is your Roku Express from your network router?

    We'll be waiting for your response.

    Kind regards,

    Eunice

    • gabrielgga's avatar
      gabrielgga
      Reel Rookie
      2 years ago

      Hello, RokuEuniceL 

      Thank you for your answer.

      The Roku Express is being powered by the USB connection to the TV.

      It's an isolated issue with Qwest TV.

      No error messages appear.

      The device is close to the network router. Other channels work normally.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi gabrielgga,

        Thanks for the quick response!

        Can you please try to power your Roku Express from the wall outlet? We want to ensure that it is receiving enough power when streaming Qwest TV.

        If the issue persists on the Qwest TV channel after attempting the troubleshooting steps and videos from other channels play fine, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.

        Let us know how it goes, and we'll be glad to further assist you.

        Best regards,
        Eunice