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user0102's avatar
user0102
Newbie
2 years ago
Solved

Purple tinted screen and no sound

I'm having the same issiue only on Roku 

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi user0102,

    Thank you for keeping us posted here in the Roku Community!

    We will be more than happy to assist you further with this problem. Please try to restart your Roku streaming stick+ by pressing the home button on your Roku remote, selecting settings, system, and system restart.

    Let us know how it works, and we will continue to assist you further.

    Thanks,                                                                                                                                                      John

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi user0102,

    Greetings from the Roku Community!

    We'd love to further investigate this issue that you're experiencing. Can you please provide the following information below?

    • What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
    • Is this happening on all channels and contents, or is it isolated? (Specify)
    • When did the issue start?

    With detailed information, we will be able to assist you further.

    Thanks,                                                                                                                                                    John

    • user0102's avatar
      user0102
      Newbie
      2 years ago

      Hi John

       

      Roku streaming stick +

      The issue just started.  Purple hue on Roku and menu etc.. and No sound. I tried different selections ie: Netflix ; YouTube; Hulu etc.. I get sound on all other Direct TV channels on HDMI port 1.

      I Tried switching to HDMI 3 and it didn't change anything still no sound. .  

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi user0102,

        Thank you for keeping us posted here in the Roku Community!

        We will be more than happy to assist you further with this problem. Please try to restart your Roku streaming stick+ by pressing the home button on your Roku remote, selecting settings, system, and system restart.

        Let us know how it works, and we will continue to assist you further.

        Thanks,                                                                                                                                                      John