purchased Peacock subscription but won't play

Purchased Peacock premium directly through Roku.  Shows up in my subscriptions and purchases.  When I open app, it doesn't recognize that I have an account.  Attempting to select subscribe brings up a message that says I'm already subscribed.  Going back to the app, a message pops up that's says "hmmm, we're having trouble finding your account, close app and restart".  I have done this several times as well as restarted my Roku.  Is there something else that needs to be done?