Problems with Amazon Prime
Can anyone help with the quality of video when Amazon Prime is showing Thursday NIght Football? During the game we get tiling and the commercial's audio doesn't match the video. Should I reload t...
Forum Discussion
Welcome to the Roku Community, laaugustine!
We appreciate you reaching out for support about the playback issues you're currently experiencing within the Prime Video app on your Roku. We'd be happy to suggest some steps to help you resolve this.
If this is an isolated case within the Prime Video app only, we suggest the following steps to help you troubleshoot:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
We need to make sure that those steps have been done precisely to work. You may also refer to this support article for more information: How to resolve a channel playback issue
Keep us posted on how it goes!
Best regards,
Carly
