Forum Discussion

Thrall's avatar
Thrall
Reel Rookie
2 years ago

Problem with Roku returning to Home Screen after playing apps for a little while.

Hello, I’ve been having issues for a few months now with apps including Live TV crashing after playing for a little while. I’ve checked for updates on the device and apps, all is good, turned the scr...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi SamuraiSiri,

Thanks for joining us here in the Roku Community!

We see that you're seeing the same issue going and we appreciate the troubleshooting effort on this.

In addition to the information you provided could you also share with us the Tracker ID of this?

Here's how you can get it. Using your Roku remote's microphone button, say "Get Tracker ID," or press Home 5x and Back 5x in quick succession.

Please keep us posted!

Regards,
Rey