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CBennett's avatar
CBennett
Reel Rookie
3 years ago
Solved

Problem with Acorn - Subscription via Roku

I have an active subscription to Acorn via Roku. Roku says my yearly subscription will renew 10/29/2023. I'm using the standalone Acorn application (not the Roku Channel). This subscription renewed i...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi CBennett,

    Congrats on your first post in the Roku Community!

    We understand that you are facing an error when accessing your Acorn TV subscription and we apologized for any inconvenience this caused.

    For these issues, it may be more effective for you to get help from our account billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    If you need any additional help and we’ll follow up to continue assisting you.


    Best regards,
    Mary

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi CBennett,

Congrats on your first post in the Roku Community!

We understand that you are facing an error when accessing your Acorn TV subscription and we apologized for any inconvenience this caused.

For these issues, it may be more effective for you to get help from our account billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary