Forum Discussion

shongdo5's avatar
shongdo5
Newbie
10 months ago

Prime Video wont resume the last movie

The Prime video app on Roku used to allow remove from continue watching by pressing the star key and selecting the option to remove. Star key now does nothing. Screen says 'hold select for more options'. This only gives the options of more details or add to/remove from watchlist. Anybody know how to remove from continue watching?

 

15 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi shongdo5,

    Thanks for bringing to our attention that you don't have the option to remove the Prime video content from the Continue Watching category on Roku. I'll be more than happy to assist you with this issue.

    Let's see if this will work for you. Kindly follow the details below.

    Before you try to remove Prime Video Content from the Continue Watching category, try system restarting your Roku device first.

    1. Open the Settings menu from the Home menu
    2. Select System
    3. Select Power
    4. Select System restart
    5. Select Restart

    To remove a movie from the Continue Watching queue on Roku, you can do the following:

    1. Open the What to Watch option from the Home menu.
    2. Select Continue Watching
    3. Highlight the movie you want to remove from the Continue Watching queue
    4. Press the star button (*) on your Roku remote
    5. Select Remove from Continue Watching

    If the issue persists after trying to troubleshoot the steps provided above, we highly suggest contacting Prime Video's channel provider for further assistance.

    Please let us know if this will help you to resolve your concern.

    Regards,
    Riamie

    • kb1jop's avatar
      kb1jop
      Binge Watcher

      "Open the Watch to Watch menu from the Home menu."

      I think you mean "What to Watch" and that's on the ROKU home page (if Shown).

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi, kb1jop.

        We sincerely apologize for the typos, and thank you for bringing this to our attention. We have already fixed it.

        Feel free to reach out if there's anything else we can help you with or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

        We hope you continue to have a Happy Streaming! 💜

        Warm regards,
        Carly 

  • The Star button no longer works, but The Long Hold does. (1) Highlight the program you want to remove, (2) press and hold the Select (OK) button until the Options menu appears, (3) select to remove the program. It's as easy as it was with the Star button.

    • Williamshome1's avatar
      Williamshome1
      Newbie

      I was able to do it by selecting the title and then selecting “start over”; then before it starts playing press the back button to return to Home Screen.

  • I restarted Roku, I removed and installed the Prime Video app. The problem still remains. cannot remove a video from the continue watching list. The Star button does nothing and the long press on select opens a menu with two options "more details & add to watchlist". I have 4 Roku devices they all have the same issue.

    • yangquai's avatar
      yangquai
      Reel Rookie

      When I use the Long Hold method, a menu opens with 3 options: Add to Watchlist; Remove from Continue Watching; More Details. When you press OK/Select, don't let up until the options menu opens.