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Ccancela's avatar
Ccancela
Newbie
3 years ago

Prime Video Purchase without knowing

I received an email from Amazon that a video (The fabelmans) was rented using my prime Video account.  The purchase was made using a Roku device.  However - the device was not in use and no one in the house placed the order.  We were asleep at the time of purchase!  How did this happen? #amazon #primevideo 

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  • Anonymous's avatar
    Anonymous

    Hi Ccancela

    Thank you for the inquiry!

    For these issues, it may be more effective for you to get help from our billing team.
    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    We hope it helps!


    Warm Regards,
    Lianna