Forum Discussion

Roger51179's avatar
Roger51179
Newbie
8 hours ago

Roku TV shows 'Not connected to the network' and doesn't display Prime Video

Seemed to have lost the app on Roku TV.  When I try to install it, the pop up indicates that I'm not connected to the Network, but my network connection indicates that I have a wired connection.

Can anyone help please?

Roger

 

app availability

1 Reply

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    8 hours ago

    Welcome, Roger51179​ 

    We understand that Prime Video seemed to have lost connection on your Roku TV, and it displayed a message that it was not connected to the internet. Can you share more details?

    • Is Prime Video the only app having issues, or are other apps affected as well?
    • What steps have you already tried to fix the issue? 
    • When did the issue first start?

    In the meantime, please visit this link for troubleshooting steps to connect your Roku TV to the internet. 

    Let us know how it goes!

    Roku Community Team