Prime Video app won't play

Hey there!simplyarose03​ 

I understand you're having trouble with the Prime Video app not playing content. I'd like to learn more so we can help troubleshoot.

Could you please provide more details about the issue? For example:

• What exactly happens when you try to play a video? Does it return to the home screen, freeze, or stay on a loading screen?
• When did you first notice this issue?
• What troubleshooting steps have you tried so far?
• If possible, could you share a photo or video showing the issue? That would help.
  
  

Looking forward to your response!

— Roku Community Team