Forum Discussion

CKU2's avatar
CKU2
Newbie
3 months ago

Prime video and other apps freezes on Roku TV

I did that a couple of weeks ago, spend several hours and 2 phone calls to internet provider to get the internet to work again on that TV, whatever they did fixed the TV but  screwed up the computer internet connection.  This is a westinghouse smart roku TV, maybe 3 years old, my very old insignia doesn't ever screw up.  It has a roku devise plugged in.  I will not get another roku TV, will get one that takes other devises as this is the 2nd on that screwed up, the first one was returned immediately on warranty and it was an Element.

My westinghouse is doing it again, it either blips back or freezes on Prime video and won't load 2 apps as of today - so far.  I so do not have another 4 hours to waste making it work. 

app playback

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hey CKU2,

    Greetings from the Roku Community!

    We're sorry about your experience, and I'd like to gather more information about your concern.

    Can you please provide the details below?

    • Are you getting any error messages or codes?
    • What troubleshooting steps have you taken so far?
    • When did the issue start?

    We'll wait for your response.

    Thanks,
    The Roku Community Team

    • multo's avatar
      multo
      Newbie
      23 days ago

      I am having a similar issue. We purchased 6 Westinghouse Roku TVs, and the first one we have tested to use with Optisigns allow us to pair the TV, but then when we try to open the Optisigns app after reboot, it will open for a second and then close. We tried factory reset, and deleting/reinstalling the app, and it did not work. We tried going with wired ethernet instead of wifi, and it also repeated the same behavior. Please advise. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        21 days ago

        Hi multo,

        Welcome and thanks for keeping us posted.

        Thanks for the troubleshooting steps you've tried so far. To help us investigate further, could you please send over a few details?

        • Roku device (Settings> System> About)
        • Tracker and GC ID (Press Home 5x, Back 5x, then share the ID with us)
        • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

         

        Looking forward to your reply and your details.

        Thanks,
        Roku Community Team