Forum Discussion

BikeGuyMike's avatar
BikeGuyMike
Reel Rookie
2 years ago

Prime movie subtitles stuck in Spanish

Using a Hisense Roku TV from ~2018 or so (no voice remote capabilities), watching a movie through amazon prime app with mostly English & some German dialogue. Captioning is ON and all Language setting are set on English. Nevertheless the subtitles are stuck on Spanish, but we need them to be in English. We are in Toronto Canada, so the prime app is Canadian. Honestly, I think we went through all the possibilities and "fixes" with no success. Reset the TV multiple times. Unplugged it. Checked for downloaded updated software, logged out of Prime multiple times, used a different profile, and of course we checked and rechecked and toggled between on and off and alternate languages and everything else we could think to try. Still, when we bring the movie up and play it (yes, we restated it multiple times) the subtitles are always in Spanish. WtH?!?! Any thoughts, suggestions advice, instructions are greatly appreciated.

Thanks!

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    It probably has nothing to do with Roku and everything to do with Prime.  If their video is screwed up there's no setting you can change to fix it.  You might want to give the name of the movie so that someone else with Prime can see if they get the same results. 

    • BikeGuyMike's avatar
      BikeGuyMike
      Reel Rookie
      2 years ago

      The movie title is Bridge Too Far, showing on Amazon Prime in Canada. 

      I should have included that in my original description of the problem. Thank you.