Forum Discussion

aztomboi's avatar
aztomboi
Reel Rookie
11 months ago

prime app selected to add to home but isn't showing up

Selected prime app from streaming store to add to home screen but did not show on home page. Went back into the streaming store and it has a check mark indicating that it has been added. It is not there. So I attempted to remove but can only access prime from streaming store and it won't allow me to remove from there so I can try to reinstall. I have tried for 3 days to get the problem resolved. I have unplugged the tv, my router, checked for updates tried from my phone, my laptop and of course the tv. I have no clue what else to try.

Where to Watch

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    11 months ago

    There have been several reports from people adding apps from the website and them not showing on the Home Screen, but yours may be the first of adding from the "Streaming Store", so this may not work.  You can bring up a list of your installed apps by pressing Home 5 times, Up arrow twice, followed by Left, Right, Left, Right, Left.  If you do it properly you'll see a list of your installed apps.  Find Prime in the list and press Select/OK and there should be an option to delete it.  Add it from the "Streaming Store" again.  You can also delete an app using the mobile app by searching for it and if it's installed you should get the option to remove it.

    Roku Mobile App - Free for iOS® or Android™ | Roku

    • aztomboi's avatar
      aztomboi
      Reel Rookie
      11 months ago

      This process worked for my situation. Thank you so much renojim you saved me from another day of frustration!!!!

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        11 months ago

        Hi aztomboi,

        Thanks for the update!

        We are glad that you were able to fix your issue with the Prime Video app not showing on the Roku home menu. Please don't hesitate to reach out again if you have more concerns with your Roku.

        For further Roku support, you can:
        • Create a post here in the Roku Community
        • Check out the dedicated Roku Contact Us page for device or account issues.
        • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
        Thank you for your understanding and continued participation in our community! 💜
         
        Cheers,
        Riamie
    • Rkite1's avatar
      Rkite1
      Newbie
      4 months ago

      I’ve tried this several times, and the only option I get with prime video is to open the app. It does not attach the app to my home screen. Please advise.