Forum Discussion

Gabummer's avatar
Gabummer
Reel Rookie
31 days ago
Solved

Prime App gone from home page

I have a prime app installed in Roku but it is not showing up on my home page

app availability
  • RokuMary-F's avatar
    RokuMary-F
    31 days ago

    Hey there, welcomeGabummer​! 

    If the Prime Video app is missing from your Home screen, try moving it back using these steps:

    1. Press the Home button on your Roku remote
    2. Highlight the app you want to move
    3. Press the Star * button to open the Options menu
    4. Select Move app
    5. Use the directional pad to move it where you want, then press OK

    If you don’t see Prime Video at all or this doesn’t work, let us know! Feel free to share any extra details so we can take a closer look.

    Thank you!
    Roku Community Team

4 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    31 days ago

    Hey there, welcomeGabummer​! 

    If the Prime Video app is missing from your Home screen, try moving it back using these steps:

    1. Press the Home button on your Roku remote
    2. Highlight the app you want to move
    3. Press the Star * button to open the Options menu
    4. Select Move app
    5. Use the directional pad to move it where you want, then press OK

    If you don’t see Prime Video at all or this doesn’t work, let us know! Feel free to share any extra details so we can take a closer look.

    Thank you!
    Roku Community Team

    • Gabummer's avatar
      Gabummer
      Reel Rookie
      27 days ago

      I can get to the Prime app by going to "Add App" but I can't move or remove it as it is not on my home page like other apps. It just diappeared from my Home page after watching a show last week

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        27 days ago

        Gabummer

        Try following the advice provided by makaiguy in this thread where you use the mobile app to delete the app and then add it back to your device using the channel store on the device itself. (This is a known bug and is still affecting some channels and some devices).

        Peacock TV app missing from home screen. | Roku Community 

        ----

        If part of the original bug, the channel/app is actually there, but is just invisible.  Generally you can search for the app and the only option is to "open app".  If the above method does not work using the mobile app method, report back and will provide an alternate method using the Roku remote that should make it visible again.