Forum Discussion

AWB's avatar
AWB
Binge Watcher
3 years ago

Premium channels thru Roku Channel

I recently tried some premium channels using the low cost monthly subscription offering. All the channels showed up on the home screen as separate buttons, which was nice. But after unsubscribing fro...
AWB's avatar
AWB
Binge Watcher
3 years ago

Any suggestions on this? Starz showed back up last night.

AWB's avatar
AWB
Binge Watcher
3 years ago

This is still happening. I have even tried removing a reinstalling the Roku channel. Starz is the only premium channel that keeps reappearing. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    AWB 

    Thanks for following up. 

    Could you try to restart first your Roku device before removing the channel and see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

    Keep us posted if this helps. 


    Regards, 
    Nimfa

    • AWB's avatar
      AWB
      Binge Watcher
      3 years ago

      I tried resetting a couple of my units and removed the Starz app on one. It was removed on all. This was on Saturday, today Wednesday the app showed back up.  Can someone at Roku go to my account and remove all traces of my ever purchasing the Starz app? 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi AWB,

        Thanks for keeping in touch.

        We can understand your concern that Starz through The Roku Channel keeps on appearing on your Roku device even after removing the channel. We'd like to take a closer look to see if there's anything else we can suggest to help.

        Just to verify, how many Roku devices do you have linked to your Roku account? You can check the list of devices by signing in at my.roku.com and you may need to scroll down and locate the device under My linked devices

        Please be aware that if a channel is added to one Roku device, it will add that channel to all Roku devices that are linked to that Roku account (as long as that Roku device is supported by the channel).

        We also suggest creating a Roku PIN that allows you to control what can be purchased and what channels can be added to your Roku streaming device. For full information on this, you can take a look at this link: How to create, reset, find, or delete your PIN for your Roku account | Official Roku Support

        Thanks again for posting and we hope the suggestions above get everything sorted out!


        Best regards,
        Mary