Forum Discussion

TerryandSherri's avatar
TerryandSherri
Newbie
2 years ago

Powering off during streaming

Tv turns on and stays on for home page. However when I sign in to any channel ( Netflix, YouTube, tubi) the tv powers off. Any ideas as to the problem? Before I box it up and return it.

1 Reply

Replies have been turned off for this discussion
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! TerryandSherri,

    Thank you for reaching out to the Roku Community!

    We'd like to know more about the issue you are seeing. 

    • When did you notice the issue started?
    • What device are you using right now?
    • Can you please specify the issue you are experiencing?
    • What are the steps to reproduce the issue you are seeing?
    • What troubleshooting steps have you already taken to try to resolve the issue?

    With more detailed information, we will be able to assist you further. 

    Thanks,

    Arjiemar