Hello Mnale
Thanks for posting here in the Community.
We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:
1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Can you please provide the steps to reproduce the issue you are experiencing? 3. Have you tried using another HDMI cable or with a different HDMI port to see if the issue persists?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. Have you removed the channel, restart the device the add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue
Please keep us posted and we'll continue assisting you from there.
Regards,
Karla
Had you read my post you would know...
1. Does the issue only occur on a specific channel or all channels on your Roku device?
720p broadcasts such as ABC, ESPN cause the issue.
2. Can you please provide the steps to reproduce the issue you are experiencing?
I did this for you by rebooting the Roku Ultra, immediately going to a 720p channel and all looks fine - temporarily - until I switch to a 1080p channel such as CNN or NBC (which is fine at 1080p) and then switch back to a 720p channel and it is queered out and pixelated.
3. Have you tried using another HDMI cable or with a different HDMI port to see if the issue persists?
The HDMI cable/port can't possibly be the problem since it always looks good after Roku is re-booted to a 720p channel. But yes, I switched with no effect.
4. What troubleshooting steps have you taken so far to try to resolve the issue?
See my procedure in item 2 above.
5. Have you removed the channel, restart the device the add the channel back?
Yes and since Roku automatically updates/checks for YouTubeTV software daily, this is redundant since the latest version is always present.
6. We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue
My Roku is ethernet wire connected to my router (no WiFi), there is no issue with connection speeds. What appears me is that the Roku does not automatically adjust the 720p signal to correctly upscale when the channel is changed from a 1080p channel. As I've stated, the Roku and YouTubeTV 720p upscales correctly only after a system restart, thereafter any change to 1080p channel and then back to 720p is bad.
Thanks
You may want to try changing the display adapter refresh in Roku settings and see if that helps.
Settings/System/Advanced System Settings/Advanced Display Settings/Auto-Adjust Display Refresh Rate
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This setting behaves differently on different TVs so may have to experiment whether setting to On or Off gives you any better results.
Thanks. Tried that several times. No difference.
Hi Mnale
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the YouTube channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting YouTube Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna
