Forum Discussion

Jlbrsss7's avatar
Jlbrsss7
Reel Rookie
4 months ago

Pluto TV playback issues since the last update.

I have seen the post from September 2024 that says that the Pluto playback issues have been resolved, but we just started having a problem with Pluto with the latest update and did not have any issu...
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
4 months ago

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

  • Jlbrsss7's avatar
    Jlbrsss7
    Reel Rookie
    4 months ago

    Thank you for the suggestion makaiguy. I tried but unfortunately it didn’t work. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Hey Jlbrsss7,

      We'd like to take a closer look into this issue. Also, thank you, @makaiguy, for your support.

      Please provide us with the following:

      • Roku device model, and device ID. (can be found in Settings > System > About)
      • Tracker ID OS version and build (press Home5x and Back5x)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote

      We'll wait for your response.

      Roku Community Team