Forum Discussion

JJAT2164's avatar
JJAT2164
Newbie
12 months ago
Solved

Pluto TV keeps recycling to home screen after App update.

Pluto updated app, and now it cycle back to the home screen.

I have uninstalled and reinstalled several times, factory reset the TV.

App doesn't work on all my Roku TVs.

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago
    Hello, valued Roku Community users,

    Thank you, and welcome here in the Roku Community!

    We believe that the issue was resolved.
     
    We appreciate your posts, updates, reports, and feedback about any issues you may be experiencing with your Pluto TV channel on your Roku device. 
     
    Thank you for your understanding and continued participation in our community!

    Happy Streaming! ðŸ’œ
    Best regards,
    The Roku Community Team

118 Replies

Replies have been turned off for this discussion
Show More
  • vlarson's avatar
    vlarson
    Channel Surfer
    12 months ago

    Didn't work.   I got Pluto ok until I installed a new Express type roku device --- i9t replaced a Roku 3.  Any other suggestions?

  • vlarson's avatar
    vlarson
    Channel Surfer
    12 months ago

    Mine does the same.  worked on a Roku 3 but then I replaced it with an Express.  Have checked for updates --- that's fine.   Have deleted Pluto channel, restarted roku, and reinstalled Pluto but it did not solve the problem,.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      12 months ago

      Hi, Community users. 

      Thank you for bringing this issue to our attention.

      We understand the trouble you have encountered with the Pluto TV app on your Roku, and we'd like to collect further details so our team can investigate further. We kindly request the following details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version

      Once these information are available, our team can work on the issue for a resolution.

      We hope for your response along with the requested details.

      Best wishes,
      Kash

      • MikeK3's avatar
        MikeK3
        Binge Watcher
        12 months ago

        Kash ... this is a lot of personal/sensitive/compromising information to post in a public forum.  Do you have  a secure place to send the device information you have requested?

  • Morninmel's avatar
    Morninmel
    Channel Surfer
    12 months ago

    I'm having the same issue, when I go to open the Pluto app it acts like it's trying to open, but within 5 seconds it goes right back to the Roku home screen. I just did what you recommended to Hrlybtch , but it didn't help me, it's still doing the same thing. Is there any other suggestions? 

    P. S. The Pluto app on my phone is loading and working fine like it should, which leads me to think this is probably a Roku issue!! Please Help! 

  • Morninmel's avatar
    Morninmel
    Channel Surfer
    12 months ago

    Exactly the same with me! Pluto loads and works fine on my phone, so it's obviously on Roku's end where the issue is.

  • MSNAuburn's avatar
    MSNAuburn
    Reel Rookie
    12 months ago

    I actually dug out my old physical Roku box and attached it to my newest Roku TV, and Pluto worked fine. A couple of minutes later, Pluto upgraded to the current release 5.3.7 build 7, and it still worked. My physical Roku box is on version 13.1.4 build 1510-04. Both of my Roku TVs are on version 13.1.4 build 1510-88. So it looks like build 1510-88 doesn’t play well with Pluto 5.3.7 build 7, but build 1510-04 is fine. I’m currently just plugging in my physical Roku box to watch Pluto for a time, then unplugging to (hopefully?) prevent it from being upgraded to 1510-88. Hope this helps troubleshooting. This is getting frustrating to this community. 

  • angelpye76's avatar
    angelpye76
    Newbie
    12 months ago

    I removed Pluto 5x and addednit then removed it before I did the 5x system restart...its finally working on all my 2024 Roku Onn Tv devices.

  • Thompsonnicole0's avatar
    Thompsonnicole0
    Reel Rookie
    12 months ago

    I literally just bought and connected my Roku Express 4K+ and I’m unable to get Pluto which is my favorite. I reset a few times, it looks like it’s going to come in and then it immediately goes back to the Home Screen. 

    Model: 3941RW2

    Serial #: X02200H4KDKK (S0HCK414KDKK)

    GC Version: 12.1.17

    Timestamp: 2024-09-13T00:33:23Z

    ID KK-368-673

    Please resolve. Thank you 

    • Thompsonnicole0's avatar
      Thompsonnicole0
      Reel Rookie
      12 months ago

      Yay! It works now. I removed the channel and add it back and it’s working. Thank you for resolving the issue. This is my favorite!

      • MikeK3's avatar
        MikeK3
        Binge Watcher
        12 months ago

        Agreed. Working again.  I had to do a software and channel update, then it worked. Glad this got fixed - but still no communications from Roku.

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    12 months ago

    Hi, Community users.

    Greetings from the Roku Community!

    We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update once we have additional information available. Thank you for your continued patience.

    In the meantime, please provide us with the additional details we need to assist you better. Specifically, we would appreciate if you could share any relevant information or updates regarding the issue you’re experiencing. This will help us in our investigation and expedite the resolution process.

    Please don’t hesitate to let us know if you have any further feedback or additional information.

    Thank you!

    We'll wait for your response.

    Regards,
    Reynan

    • LMcCaw's avatar
      LMcCaw
      Reel Rookie
      12 months ago

      Well... I just purchased a new ROKU TV. Got it home, installed it and it updated all the channels. Now Pluto just crashes out to the home screen. Initial splash screen, "secondary" splash screen, black screen then crashes out to the home screen.  What sucks, it triggered all my other devices to update, which caused Pluto to stop working on them now too. So, on TV's with built in Roko, and those with stand alone Roku streamers.. none of them work. Roll back to the previous version.

      Uninstalling, restarting, reinstalling did not help. Thats what brought me here to see what else to try. 

      Sheese.  

       

    • DavieDude's avatar
      DavieDude
      Newbie
      12 months ago

      FYI: I have the Roku 4230X SW Ver. 13.1.4 build 1510-04. Frustrated with YouTube issues on my device, I decided to try Factory resetting it. Afterwards I reloaded the channels, including Pluto. It appears to be ver. 5.37 build 7. Attempting to open the Pluto app is doing exactly what others have stated; logo, then back to home screen

      • SmokingJoe's avatar
        SmokingJoe
        Roku Guru
        12 months ago

        We need real answers from Roku's Corporate Office. They must know what is happening. Yet, no one answers.

  • ejpsam's avatar
    ejpsam
    Newbie
    12 months ago

    Just purchased Roku Ultra. Everything ok except Pluto Tv app not working. The app starts to load but then just goes back to the Roku Home screen. I have deleted the app, restarted Roku, and reinstalled the Pluto App but same results. I have 4 other Roku’s in the house (NOT the Ultra model) and the Pluto app works fine on those. Any ideas? TIA !

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      12 months ago

      Welcome to the Roku Community, ejpsam!

      Thanks for letting us know about the playback issues you've experienced on the Pluto TV app and we appreciate the troubleshooting steps you've done so far. 

      In cases like this, we will be coordinating this with the appropriate Roku team to conduct a thorough investigation.

      In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version

      We'll be looking forward to your update!

      Warm regards,
      Carly

  • rpwalle123's avatar
    rpwalle123
    Newbie
    12 months ago

    When connected hardwire it works but shuts off at random times between 1 minute and 2 hours - and everything in between.

    Will not let me enter wifi login password - it shuts off before i can enter the password.

    I have tried every fix found on community pages and internet.

     

    Issue report tracker info:

    Model: 7232X-Roku TV

    Serial number: YN00X1966730 (KVG8CX966730)

    Software version: 13.1.4 build 1510-40

    GC version: 12.1.17

    Timestamp: 2024-07-02T02:14:18Z

    Issue ID 30-263654