Pluto TV issues Jan. 2024
Anybody having issues with the On Demand section of Pluto? I try to watch an episode of 'Three's Company' that I watched a few years ago and it hangs at the ad break where I last watched it and just...
Forum Discussion
Hi dragonboots2005,
Thanks for keeping us posted here in the Roku Community!
We understand you're having issues streaming on the Pluto TV channel. Suppose the issue persists on the Pluto TV channel after attempting the troubleshooting steps, and videos from other channels play fine. We suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.
Please let us know if there is anything else we can do to help you.
Best regards,
Eunice
I have contacted Pluto. They say they are aware of the issue & will get back to me. They haven't.
Hi dragonboots2005,
We appreciate you letting us know about this.
We apologize for any inconvenience that this may have caused you. We would be happy to look further into this issue with the Pluto TV channel, but we need more details. Please provide us with the following information:
- Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)
- Is this happening on all contents and channels, or is this isolated to Pluto TV only?
- Are you getting any error messages or error codes while trying to play a content?
- Does it freeze on a specific ad or piece of content, or does it randomly happen to any ad or piece of content?
- Have you tried restarting your network router?
- Have you tried to power-cycle your Roku device? (Unplug and replug the power outlet.)
Once information is provided, we will be able to investigate further. We'll wait for your reply.
Kind regards, Eunice
