Forum Discussion

dragonboots2005's avatar
dragonboots2005
Roku Guru
2 years ago

Pluto TV issues Jan. 2024

Anybody having issues with the On Demand section of Pluto?  I try to watch an episode of 'Three's Company' that I watched a few years ago and it hangs at the ad break where I last watched it and just repeats over and over the 2 seconds before it supposed to go ads(but doesnt).  Cannot re-watch previously watched episodes that have been fully watched.  Also, the audio is 10-15 seconds ahead of the video in most cases.  This app used to work fine but now it's hit & miss.  Anybody else?

8 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi dragonboots2005,

    Greetings from the Roku Community!

    In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    For detailed instructions, refer to this Support link: How to resolve a channel playback issue

    Please let us know how it goes.

    All the best,

    Chel

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      I did all that.  It makes Zero difference trust me.  I tried a lot of stuff.  Pluto need to fix thier s--- 

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      I deleted my Pluto acct & changed my Roku email acct to see if this would help, restarted, re-added, checked for updates all that fun stuff.  Still have the same issue with a NEW Pluto acct. - audio is not synced on the on demand section if you leave the app & come back or FF or rewind.  It will stay in synce if you just let it play w/o doing anything.  Pluto needs to fix this.  Aggrivating.  

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi dragonboots2005,

        Thanks for keeping us posted here in the Roku Community!

        We understand you're having issues streaming on the Pluto TV channel. Suppose the issue persists on the Pluto TV channel after attempting the troubleshooting steps, and videos from other channels play fine. We suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them.

        Please let us know if there is anything else we can do to help you.

        Best regards,
        Eunice

    • dustygirl68's avatar
      dustygirl68
      Newbie
      2 years ago

      I've done all of that and then some. Still not working. Pluto is aware and told me that they would have an update within the week. That was last week. Starting to think I bought the wrong streaming device. Still signed in as "Citizen" and can't log out. When it said i was permanently signed out they weren't joking. My favorite channels are still gone. Channels only work part of the time. Just watch the Roku Channel? But it's so boring and lacking in real choices.

  • dragonboots2005's avatar
    dragonboots2005
    Roku Guru
    2 years ago

    still have the issue with VOD of Three's Company.  Nobody's listeningggggggggggggggggggggggggggggggggggggg.  F it.  Forget it.