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Retiree's avatar
Retiree
Newbie
2 years ago
Solved

Pluto TV freezes more and more; Roku resets itself after the issue occurs on this app

I have a ROKU tv that is only 2yrs old and I am also having the exact same issues. I just started using this app in the last 2weeks. 

app playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Retiree,

    Thanks for letting us know about this issue.

    Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

    Please let us know if the issue is persistent so we can continue assisting.

    Regards,
    Janadee

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Retiree,

    Thanks for letting us know about this issue.

    Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

    Please let us know if the issue is persistent so we can continue assisting.

    Regards,
    Janadee