Forum Discussion

awheeler8u's avatar
awheeler8u
Channel Surfer
3 years ago
Solved

Pluto TV crashing on both of my Roku devices

Pluto TV has been crashing every time I try the app today. It acts like it’s opening, but then goes back to the Roku Home Screen. I have an Onn. Roku TV and a Roku Express 4k + and Pluto is doing thi...
App Feature
app playback
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi 45six ejmorgan55

    Thanks for the posts regarding channel playback on Pluto TV.

    It looks like there may have been a service interruption yesterday that seems to be resolved now. We would recommend checking to see if you are still experiencing an issue with playing content on Pluto TV at this time.

    Please keep us posted what you find out and we'll be happy to assist you further if you are still experiencing an issue.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while this issue was being investigated.

    At this time, we believe this issue is now resolved. We invite you to check to see if you are still experiencing an issue with the Pluto TV channel.

    Please keep us posted what you find out. We look forward to hearing your responses.


    Happy Streaming,
    Danny

jfields57's avatar
jfields57
Reel Rookie
3 years ago

We have 4 different Roku devices in our home. I can duplicate the same issue on ALL of our devices. You can open the Pluto app on ANY of our Roku devices (since Monday) and it will dump you right back to the home screen.I've checked to see if the device software was up to date along with slecting the Pluto app and selecting *key with no improvement on any device. I know Pluto is working because we also have two Apple tv's along with a Firestik. They're all working without issue. Seems kind of silly to have to plug in another streaming device into a Series 5 tv that's less than two weeks old. My family's out to get me for cutting the cord and ditching cable...... HELP!

Anonymous's avatar
Anonymous
3 years ago

Hi jfields57

Welcome to the Roku Community!

Does the issue only occur on Pluto TV or across other channels installed on your Roku device?

Have you tried removing the affected channel Pluto TV and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

  • jfields57's avatar
    jfields57
    Reel Rookie
    3 years ago

    Too many people are having your problem since the last Pluto TV update released 02/28/2023. I've tried your advice several times without it working each time. You're stalling! FIX THE APP or revert back to the previous before you IMPROVED IT!

  • Kerich's avatar
    Kerich
    Newbie
    3 years ago

    I have the same problem. We have 4 tv's. Pluto works on 2 but doesn't on 2 others. I have tried deleting, restarting, and re-installing but nothing works. This is getting very frustrating!!!!@