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awheeler8u's avatar
awheeler8u
Channel Surfer
3 years ago
Solved

Pluto TV crashing on both of my Roku devices

Pluto TV has been crashing every time I try the app today. It acts like it’s opening, but then goes back to the Roku Home Screen. I have an Onn. Roku TV and a Roku Express 4k + and Pluto is doing this on both devices. I have updated both Rokus, the Pluto TV channel itself, deleted and reinstalled the channel, reset my internet connection (internet is just fine) and did a factory reset on. I’ve performed all of these steps on both devices, but PlutoTV still doesn’t work. PlutoTV says there are not outages. What could I possibly do to resolve this issue?

app feature
app playback
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi 45six ejmorgan55

    Thanks for the posts regarding channel playback on Pluto TV.

    It looks like there may have been a service interruption yesterday that seems to be resolved now. We would recommend checking to see if you are still experiencing an issue with playing content on Pluto TV at this time.

    Please keep us posted what you find out and we'll be happy to assist you further if you are still experiencing an issue.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while this issue was being investigated.

    At this time, we believe this issue is now resolved. We invite you to check to see if you are still experiencing an issue with the Pluto TV channel.

    Please keep us posted what you find out. We look forward to hearing your responses.


    Happy Streaming,
    Danny

143 Replies

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  • Ricpege's avatar
    Ricpege
    Newbie
    3 years ago

    We have 2 Roku Players that suddenly stopped loading the Pluto Channel . 

    I have followed the recommendations.  Checked for updates, removed reinstalled channel .rebooted the modem router. The issue started today all other channels load correctly. Since this is happening on all players I dont feel sound a factory reset would benefit. Is Pluto having a issue? Very frustrating as I watch pluto most of the time. Please help!!

    • jhvansyckle's avatar
      jhvansyckle
      Reel Rookie
      3 years ago

      I’m having the same issue. Was watching something downstairs last night, went upstairs and several minutes later when I turn on the tv, Pluto wouldn’t load. Right in the middle of a Wild, Wild West episode I’ve only seen 23 times!

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      Ricpege 

      Pluto did have some issues a week or so ago along with an outage that was affecting a fair number of Pluto users on Roku, but I think most of those have been resolved.

      Try restarting your Roku device between the removal and reinstallation of Pluto TV in order to clear out any corrupted cache.

      The correct procedure for removing and reinstalling channels on a Roku device are...

      1. Remove the channel/app

      2. Restart the Roku device or RokuTV (Settings/System/Power/System Restart).  On older Roku devices, Settings/System/System Restart.

      3. Reinstall the channel/app.

       ----

      If still having issues feel free to report back with the Roku model numbers from Settings/System/About as well as your Roku Software version and build.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    awheeler8u-

    After removing a channel, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

    Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

    • awheeler8u's avatar
      awheeler8u
      Channel Surfer
      3 years ago

      Thank you for replying. The steps you listed are the ones I’ve been using when removing and reinstalling the channel, but it continues to do the same thing. I’m not having any issues with the Pluto TV app on my tablet or phone, but it still isn’t working on both of my Roku products. 

      • Tyg's avatar
        Tyg
        Reel Rookie
        3 years ago

        I'm having the same issue since yesterday and tried all those steps as well without success. Did you ever solve the problem?

  • Pampro's avatar
    Pampro
    Newbie
    3 years ago

    Pluto tv app not opening on my roku device. I have 2 devices on 2 different tvs and neither are working. I've uninstalled, reinstalled, reset roku device, unplugged tvs, unplugged routers, did everything under the sun EXCEPT factory reset and still not working! Started on 2/28/23

  • Aichangesit's avatar
    Aichangesit
    Reel Rookie
    3 years ago

    Same issue.  You've got plenty of device id's and versions so I'm not going to post that.

    I am going to say that this may be intentional on the part of Roku.  They may be going to boost use of The Roku Channel, which is a direct competitor with Pluto TV.  Seems really desperate.  I think i may just go spend the $29 for the "Chromecast with Google TV"... It's really good and Google doesn't need to resort to petty tricks like it seems Roku is.

    That being said, fix the issue

    • Wodstock's avatar
      Wodstock
      Reel Rookie
      3 years ago

      Just talks me into not bothering investing in another Roku device anything. This is absurd to not want to acknowledge there is an issue, when there are 5 pages of complaints here alone.

      Chromecast could be a option, or playing from your PC is another.

      • GeraldT1960's avatar
        GeraldT1960
        Channel Surfer
        3 years ago

        FYI, I contacted Pluto about the issue and they said they are aware of the issue and are working to resolving it.

  • Anonymous's avatar
    Anonymous
    3 years ago

    I am having this exact same issue on multiple Roku devices. Here's what is known at this time:

     

    Forced an update check by using " * " key. All up to date with version 5.24 Build 1.

    Rebooted all devices.

    Uninstalled "Pluto TV" from all devices and rebooted again.

    Reinstalled "Pluto TV."

    Forced a check on Roku device updates. All up to date with Roku Software Version 11.5.0 Build 5412-46.

    Only Pluto TV is at issue. All other channels work fine on all of the Roku devices.

    Internet connection is just over 1 Gig Down and 39 Mbps up on Spectrum.

    Devices are mixed internet connected, wired and WiFi (all 5 bars).

    Other streaming apps on Android do work, without fail.

    Pluto's internet feed/site and app works great on both Spectrum and Buckeye TeleSystem, just not on Roku.

    Pluto TV is saying nothing about any outages on Twitter or Facebook. They are not answering DM's either. Silence is toxic for them.

    The issue started last night after 6 pm eastern.

     

    Do I need to add any other info that is not posted here? Maybe you Roku peeps can get a better handle on this, as affidavits (for streaming commercial spots) and legalities with those affs are present. We ask, but no answers from the channel content provider.

     

    • CloudKicker's avatar
      CloudKicker
      Newbie
      3 years ago

      I noticed this on Thur 3/2.  None of the rokustick (3 devices) and 1 roku TV that I have has access to pluto TV.

      It works fine on my LG tv through webos, & on website - this shows it's not at the pluto tv end.

       

      Tried all the recommendations. (remove app, restart, power off, install app), check for updates, and even factory reset didn't do anything.

      It starts the app, few seconds later "crashes" back to main screen. Nothing has changed since the problem began 

       

      It's pathetic that these "support" staff recommend same "troubleshoot tips" when it's clearly not the issue/solution.  It's like they're deaf to people saying there's something wrong.

      Definitely has to do with plutotv app & roku system.

      • Anonymous's avatar
        Anonymous
        3 years ago

        CloudKicker  Notice nobody of the "staff" is now speaking to anyone about this? The customer is apparently NEVER RIGHT, contrary to business teachings.

  • YakkoWakkoDot1's avatar
    YakkoWakkoDot1
    Binge Watcher
    3 years ago

    I’m having the same issue as well.  Mine started yesterday, March 13th.  I have two Rokus…one the Roku Streambar and the other is the Roku Express.  Pluto TV works fine on my LG TV,iPad, PC, etc.  Both Roku devices are updated, as is the Pluto app.  Please fix the problem Roku, as your company seems to be the only one with the issue.  

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi YakkoWakkoDot1,

      Thanks for reaching out to the Roku Community!

      We understand you are having difficulties accessing Pluto TV. Can you please provide us with the requested information from above your post? 

      Once we have this information, I'll be able to pass it along to our Roku team who can investigate further.


      Best regards,
      Mary

      • YakkoWakkoDot1's avatar
        YakkoWakkoDot1
        Binge Watcher
        3 years ago

        “

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • steps to reproduce the issue you are seeing”

        Roku Streambar:

        Model: 9102RW - Roku Streambar

        Serial Number: YL000D328612

        Device ID: B11130328612

        Software: 11.5.0 * build 4312-95

        Occurs with PLUTO TV ONLY Version 5.42 * build 1

        Tracker ID: 12-104-572

        Timestamp: 2023-03-14T14:52:57Z

        Roku Express: 4K

        Model: 3941X - Roku Express 4K

        Serial Number: X016000L4HV8

        Device ID:  S07P21DL4HV8

        Software:  11.5.0 * build 4312-CR

        Occurs with PLUTO TV ONLY  Software 5.24 * build 1

        Tracker ID: V8-104-578

        Timestamp: 2023-03-14T15:02:21Z

        Just select the Pluto TV app (channel), click “ok” and watch it CRASH.  It’s not on us customers.  It works on other streaming services.  It doesn’t work on ROKU.

  • steve14's avatar
    steve14
    Streaming Star
    3 years ago

    Same here… pluto tv wont liad… both on my roku stick and on my roku tv…. Is this orobkem being addressed

    anyone else experiencing this

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi steve14,

      Thanks for posting in the Roku Community!

      We appreciate you letting us know about this Pluto TV playback issue. 

      Please be advised that we are currently aware and our engineering team has been investigating this issue closely.

      In the meantime, please help us with the required details above so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know.

      We sincerely appreciate your patience while we investigated this issue.


      Best regards,
      Mary

  • gk20th20's avatar
    gk20th20
    Reel Rookie
    3 years ago

    Pluto Tv updated on all of my 5 Roku's and they're all working again.

  • MamaBoo's avatar
    MamaBoo
    Newbie
    3 years ago
    • This is still and issue on my Roku TV. I had none until the March 2023 update. When will thia be solved?