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RedSiegfried's avatar
RedSiegfried
Channel Surfer
2 years ago
Solved

Pluto TV app, not signed in, can't sign out

I had an existing TCL Roku TV for over a year now and no issues.  I purchased a second TCL Roku TV last weekend and everything is working great on it except for the Pluto TV app.  When I start the ap...
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi saw4846,

    Thanks for reaching out to us here in the Roku Community!

    We appreciate you flagging us about this issue with Pluto TV and for the troubleshooting effort.

    If this case is not resolved with basic troubleshooting, then we'll need backup from the channel support team. Channel account authentication is directly managed by the channel provider themselves.

    You can contact them here: Contact Support.

    Let us know if there's anything else we can do to further assist you.

    Regards,
    Rey

  • RedSiegfried's avatar
    RedSiegfried
    2 years ago

    Good news!  Looks like Pluto fixed it.  They didn't update the app, but now I can sign out of "Citizen" and sign into my real account.  Most likely they fixed something with authentication on the back end.  If anyone else is still having issues, give it a try - sign out and you should be able to successfully sign out and sign in with your real account.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Community users,

    Greetings from the Roku Community!

    We're sorry to hear about the issue you're experiencing. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contacting Pluto TV's customer support team to report the issue and get help. They can resolve the error you are encountering with signing in and signing out of the channel.

    You can contact them here: Pluto TV Contact Support.

    Please let us know if there's anything else we can help you with.

    All the best,
    Chel