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JuneG's avatar
JuneG
Newbie
3 years ago

Pluto not working after reset done multiple times

I've done the remove, reset, reinstall procedure multiple times over last three days. Pluto still won't launch on WiFi but works on tv connection to modem in other room.

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi JuneG,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing when playing content on the Pluto TV with your Roku device and we appreciate the troubleshooting steps you've done so far. 

    We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

    • When did this issue first start occurring?
    • Are you being prompted with an error message?
    • Do you observe this behavior while using any other channel(s) on your device?

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary