Forum Discussion

PGB1's avatar
PGB1
Streaming Star
2 years ago

Pluto Locking Up TVs. Tried Every Thing In Other Pluto Threads

Hello! Pluto causes each of our 4 Roku enabled televisions to lock up & go to a black screen after a few minutes of playing. (3 are TCL and one is Onn brand) The only way to unlock the televisions i...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi PGB1,

Thanks for keeping the Roku Community updated by sharing your report. We would like to gather more information about this issue and figure out how to resolve it. To help us understand better, could you let us know when you first noticed the problem? Is there a specific time frame when this issue occurs?

We would also recommend taking a closer look at some additional troubleshooting provided by our support page here on how to resolve a channel playback issue.

Let us know more about this or if the troubleshooting steps provided help.

Thanks,
Rey

PGB1's avatar
PGB1
Streaming Star
2 years ago

Thank You for replying. The problem was first noticed the first time I used Pluto- perhaps a year ago.

I tried all of the troubleshooting steps & nothing helps. One can't contact Pluto because their web Contact is broken.

I guess I will give up on Pluto on Roku.