Forum Discussion

Barrick3's avatar
Barrick3
Reel Rookie
2 years ago
Solved

Pluto channel keeps pausing

I'm unable to watch a movie horror channel or terror because it keeps popping up return to channel or it's on pause in the movie will come in for about 1 minute and then go back out to will be right back. What is wrong with Roku or Pluto. I want to watch a movie but I can't without those interruptions or it goes back to the homepage. Someone help me please!

App playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Barrick3 

    We are happy to have you here in the Roku Community!

    We understand that you're having issues with the Pluto channel. We would highly recommend the following steps below:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by highlighting the app and pressing the star button on your remote.
    • Restart the router.
    • Contact the channel provider for further assistance as this issue may be known on their end.

    Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

    Kindly keep us informed on what you find out.

    All the best,
    Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Barrick3 

    We are happy to have you here in the Roku Community!

    We understand that you're having issues with the Pluto channel. We would highly recommend the following steps below:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by highlighting the app and pressing the star button on your remote.
    • Restart the router.
    • Contact the channel provider for further assistance as this issue may be known on their end.

    Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

    Kindly keep us informed on what you find out.

    All the best,
    Janadee