Forum Discussion

Krampus12's avatar
Krampus12
Reel Rookie
4 months ago
Solved

Pluto app fails to load despite up to date

My Pluto app starts to load showing the Pluto logo but then bounces back to the Roku Home screen. After checking the forum for solutions, I made sure that the Roku software is updated, I checked the Pluto app for updates but it says it's up to date.

I tried removing and reinstalled the Pluto app, again ensuring that it was up to date prior to attempting to launch it but still no luck.

Are there any other suggestions? I can use all my other apps so it doesn't seem to be an Internet issue. My other Roku launches Pluto just fine. Please help!

app playback
  • JWS9518's avatar
    JWS9518
    4 months ago

    Make sure you do a system restart, or the simple way is to just unplug the device for 60 seconds after uninstalling.  

4 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    You said you tried removing and reinstalling the app, but did you remove the app, do a system restart or unplug the Roku for 60 seconds and then reinstall?  Sometimes you need to clear the cache by a full system restart or power restart prior to reinstalling.

    • Krampus12's avatar
      Krampus12
      Reel Rookie
      4 months ago

      Thanks for responding. I did not restart the Roku after deleting the app. I will try that later today. Thanks.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        4 months ago

        Make sure you do a system restart, or the simple way is to just unplug the device for 60 seconds after uninstalling.