Plex Playback Error / Direct Play disabled
Same issue here. Tried all variations of Direct Play. No go.
Tried uninstalling Plex app and full restart from Roku System Power... System Restart.
Then reinstall Plex. Same issues. Something is...
Forum Discussion
I too am having this issue. I would say, for me it started in July. I thought it was the movie, but I was able to play the movie through Plex on my phone and computer without this error. The error I am getting is Playback Error. This does not happen with every movie, but it seems to be happening more and more.
Welcome, and thank you for posting here in the Roku Community, teeterbug!
Worry no more, as we are more than eager to find you the best resolution possible regarding the playback issues you've been having with the Plex app on your Roku streaming device.
May we first know if there are other apps being affected by this? If so, kindly specify. Also, have you tried to check for your Internet connection's signal strength? It might be possible that your network connection is unstable, thus the playback issues.
Furthermore, kindly highlight the app and press the star* button on your remote to update the app.
If the issue still persists, kindly let us know, and we'd be more than happy to continue assisting you with this.
Best regards,
Carly
Hi RokuCarly
It does not happen to every movie and I do not have the problem on any other app, just Roku. My internet connection is good and I am wired connected, not wireless.
The app is showing up to date when I checked for updates.
Thanks for letting us know, teeterbug.
Just to clarify, on what Roku streaming device you are having this issue with?
Moreover, kindly try to perform the basic troubleshooting method by removing the app (Remove the Plex app by highlighting it and pressing the Star (*) button), rebooting your device (Restart your Roku device/TV from Settings > System > Power > System Restart), and then reinstalling it again (Select Channel Store > Search for the app > Click Add channel) to see if it will make any difference. We also need to make sure that these steps have been done precisely to work.
We could also try to connect your device to an alternative network, such as a mobile hotspot to see if you can access the Plex app.
Let us know if the issue still occurs after performing this, and we'll go from there. In the meantime, we highly appreciate your patience and understanding as we try to resolve your occurring issue.
Best regards,
CarlyHi,
Thanks for your reply.
I removed the Plex app. Then restarted the TV from the system settings. Then re-installed the Plex app and the problem still is the same. No change.
My TV is a Hisense Roku branded 50 inch TV and the Plex app is the only app that I've had a problem with. The Plex app on other computers, phones in our house works fine.
I set up a hotspot and connected the Roku TV to it, but the problems with playback on the Plex device did not change. It still only shows a black screen while the timer at the bottom shows that the video is playing.
