Plex Playback Error / Direct Play disabled
Same issue here. Tried all variations of Direct Play. No go.
Tried uninstalling Plex app and full restart from Roku System Power... System Restart.
Then reinstall Plex. Same issues. Something is...
Forum Discussion
Hi filosofic,
Thanks for following the troubleshooting steps recommended.
May we ask what error code you've been receiving when accessing this channel? Also, is this the only channel that's having this issue? Does the issue persist with all your Roku devices?
If the issue remains unresolved, we'd recommend contacting Plex directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to assist effectively with their channel functionality.
Keep us posted.
Regards,
Janadee
Thanks for the reply. It's the only Roku device I have so I'm unable to see if other devices have the issue. No error code is given. The screen simply presents completely black but the video is still "rolling" as the second counter can be seen progressing.
I've checked the codec -- HEVC -- but other videos encoded HEVC still play. AAC audio codec & MKV container -- other videos with the same format play fine. Very strange indeed.
I'll contact Plex as well. Thanks for your help. Cheers.
I too am having this issue. I would say, for me it started in July. I thought it was the movie, but I was able to play the movie through Plex on my phone and computer without this error. The error I am getting is Playback Error. This does not happen with every movie, but it seems to be happening more and more.
Welcome, and thank you for posting here in the Roku Community, teeterbug!
Worry no more, as we are more than eager to find you the best resolution possible regarding the playback issues you've been having with the Plex app on your Roku streaming device.
May we first know if there are other apps being affected by this? If so, kindly specify. Also, have you tried to check for your Internet connection's signal strength? It might be possible that your network connection is unstable, thus the playback issues.
Furthermore, kindly highlight the app and press the star* button on your remote to update the app.
If the issue still persists, kindly let us know, and we'd be more than happy to continue assisting you with this.
Best regards,
Carly
