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NewUser95919's avatar
NewUser95919
Reel Rookie
2 years ago

Plex on Roku - pause video, and audio keeps playing!

Bought a brand new Roku Ultra, plugged it into my Ethernet and installed Plex. I had been viewing Plex without issues on an AppleTV (4th gen) for years. 

I am in the middle of playing my movie, and I hit Pause on the remote. The picture stops, but the sound continues to play. When I unpause the movie, the sound continues, and the video scrubs/fast-forwards until it catches up with the audio. This happened on multiple movie titles in Plex. 

What the heck?! I'm going to have to return my Roku Ultra now. 

app playback

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    • NewUser95919's avatar
      NewUser95919
      Reel Rookie
      2 years ago

      My issue isn't described there. I tried searching for my issue and had not found it described here. Have you ever heard of a video continuing to play audio after it is paused? 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi NewUser95919,

        Thanks for keeping us posted!

        We understand you're having a problem with the Plex channel. We're happy to assist you further. Please try to restart your Roku by going to settings, system, and system restart.

        If the problem still persists, please let us know.

        All the best,

        John