Forum Discussion

trinity327's avatar
trinity327
Reel Rookie
2 years ago
Solved

plex app only admin account loads user accounts automatically kicks back to home screen

this is similar to the topic of plex automatically kicking back to home screen but this one is slightly different. on 5/27/24 everything with the plex app worked. have 6 user accounts setup with one ...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome to the Roku Community, judithann1117!

    Thank you for sharing this with us. Since this is not happening on your Roku, we highly recommend reaching out to the channel provider directly so they can consider your suggestion. 

    You may reach them here: Plex app Support

    In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

    Warm regards,
    Carly

judithann1117's avatar
judithann1117
Newbie
2 years ago

It's 4 months since this post and this week I noticed that my Plex opens to all users and not admin account like it used to. Not that the extra click is difficult but I liked it when it would open to my admin user home page. Note: this only happens on my computer, not on Roku or other smart TVs. It's annoying.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome to the Roku Community, judithann1117!

Thank you for sharing this with us. Since this is not happening on your Roku, we highly recommend reaching out to the channel provider directly so they can consider your suggestion. 

You may reach them here: Plex app Support

In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

Warm regards,
Carly

  • RehabDJ's avatar
    RehabDJ
    Reel Rookie
    2 years ago

    I'm having the identical problem here and it is only on the Roku app. I can access Plex as normal through every other device. Only the Roku app is acting up. Is there any chance of this getting this looked into? Thank you for your time.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      RehabDJ, not by Roku.  Plex is responsible for their app.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome to the Roku Community, RehabDJ!

      We're grateful you've reached out for support, and we'd be happy to share further information about this.

      In addition to what our Community Expert provided above, it would be highly recommended that you coordinate this matter with the service providers themselves, as Roku doesn't manage channel authentication or login issues. 

      It's also worth noting that most content, apps, or channels on the Roku streaming platform are provided and maintained independently by the channel provider. 

      You may reach them here: Plex Support

      We hope you find this information helpful.

      Warm regards,
      Carly

      • RehabDJ's avatar
        RehabDJ
        Reel Rookie
        2 years ago

        Problem is fixed. I found instructions on how to do a soft reset on my TV and that cleared the app up. Running good now. Thank you for getting back to me.

  • trinity327's avatar
    trinity327
    Reel Rookie
    2 years ago
    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, trinity327.

      Thanks for getting back. Can you please confirm if you are still having the same issue? It seems like there is no content available on your recent post. 

      Please tell us more about it as we'd be more than willing to help you with anything. 

      Best regards,
      Carly

      • RehabDJ's avatar
        RehabDJ
        Reel Rookie
        2 years ago

        Doing a soft reset on the Roku TV  corrected the apps malfunction.