Forum Discussion

Arico316's avatar
Arico316
Reel Rookie
2 years ago

pixelated image/poor quality when stream tv shows and movies at most of the services

I have this same problem. Recently purchased as of 3 months ago. I have reset the tv, the apps, changed wires. Nothing works. How can I get my Netflix and YouTube to work again?
app playback
Arico316's avatar
Arico316
Reel Rookie
2 years ago

There were no error messages prior to this. It is once I am both on YouTube app or Netflix app the video quality on anything I try and play goes directly to pixelated. 
I have tried trouble shooting by restarting the whole tv as a brand new. I have tried deleting and re downloading the apps. I have tried updating all apps. Disconnecting and reconnecting the network server. Nothing has worked. I recently bought this tv about a few months ago. It is not damaged. It works perfectly fine other then not being able to use both YouTube and Netflix. 

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Arico316,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

  • How long have you been experiencing this problem?
  • Have you tried other channels and are seeing the same error?
  • Does this always happen or only occasionally?
  • Does it happen immediately after playing content or shortly after? 
  • Do you have cellular data so we can try connecting your device to your hotspot?

Let's see how it goes,

Thanks,

Arjiemar