Forum Discussion

FLACK20's avatar
FLACK20
Newbie
7 months ago
Solved

pictures won't show any apps

can somebody please tell me what the **bleep** is going on with my Roku device yeah but cold water won't show the picture like nothing works and I just got to work earlier and now it's acting up again please get back with me ASAP like right now

app playback
  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, FLACK20 

    Thanks for posting, and welcome to the Roku Community.

    We're here to help! We'd like to know more about your concern so our team can assist you further. May we know what specific device and behavior of the issue are you experiencing? Also, when did the issue start, and what troubleshooting steps have you taken so far in an attempt to resolve the issue?

    In the meantime, you can reach out to our support team through email or via contacting us directly if its more convenient for you. For more information, you can visit Roku Support and get in touch with our support team.

    Keep us posted.

    Best wishes,
    Kash

3 Replies

  • FLACK20's avatar
    FLACK20
    Newbie
    7 months ago

    can you please get back with me right now I need somebody help with my Roku device now

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, FLACK20 

      Thanks for posting, and welcome to the Roku Community.

      We're here to help! We'd like to know more about your concern so our team can assist you further. May we know what specific device and behavior of the issue are you experiencing? Also, when did the issue start, and what troubleshooting steps have you taken so far in an attempt to resolve the issue?

      In the meantime, you can reach out to our support team through email or via contacting us directly if its more convenient for you. For more information, you can visit Roku Support and get in touch with our support team.

      Keep us posted.

      Best wishes,
      Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, FLACK20 

    Greetings, and welcome to the Roku Community.

    We appreciate you for reaching out and informing us about your concern with the apps on your Roku devices that won't show any images, and we'd like to know more about this so our team can help you address this issue. Can you please provide the details below:

    • What specific Roku device are you having issues with?
    • Is this happening with a specific app or happens throughout the Roku platform?
    • By the note of pictures that won't show any apps, are you referring to the content's pictures or logos of the app?

    In the meantime, we would recommend performing a system restart as a troubleshooting step. To do this, navigate to Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    Keep us posted along with the requested details so we can continue to assist you.

    Best wishes,
    Kash