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JEGZ1RTNB's avatar
JEGZ1RTNB
Newbie
2 years ago

Picture works great as soon as I hit play in any app picture no longer shows just audio

Yes I have a Roku little player and every single app works great the picture looks good and audio sounds great but as soon as I click a movie I want to see and I clicked the play now button the picture will not show but the audio will be going and the movie will be playing cuz I can hear the movie I just can't see it anybody have any suggestions I've already restarted the Roku I disconnected it for like about a couple seconds and then for a couple of minutes and nothing seems to work

app playback

2 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi JEGZ1RTNB,

    Greetings from the Roku Community!

    We're glad to assist you with your streaming problem with your Roku device. We'd like to know more about it to assist you further. Please provide us with more details.

    • When did this issue start?
    • What did you do for this to happen?
    • Are you getting error messages or error codes when trying to play content?
    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)

    We'll be waiting for your response.

    Kind regards,

    Eunice

  • Roger43's avatar
    Roger43
    Reel Rookie
    2 years ago

    Ensure your HDMI cable is securely connected. If the issue persists, check for software updates on your Roku and the streaming apps. Adjust display settings on the Roku, like resolution and screen mirroring. If problems persist, contact Roku support for further assistance or consider reinstalling the problematic apps.