Forum Discussion

Llcdph's avatar
Llcdph
Reel Rookie
2 years ago
Solved

Picture cutting in and out

Still having this issue with my Roku Ultra.  Guess it's time to throw it out. 
app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi YLDave,

    Thank you for posting here in the Roku Community!

    We'd like to take a closer look into this issue that you're having. May we know what the make and model of your Sharp TV are? Can you please tell us when the Sharp TV was manufactured? Have you tried to update the Roku device by going to settings, system, system update, and check now? Let's try to see if that will be able to fix the issue that you're seeing.

    We look forward to hearing from you soon.

    Thanks,

    John

JD9999's avatar
JD9999
Newbie
2 years ago

I just got a Roku Ultra last week. The video cuts out constantly while I'm trying to watch movies. The audio continues but the video is gone. I'm using the HDMI cord included with the device and the television has no issues with other devices. There's clearly something faulty in the Ultras hardware or software. Thankfully there's still time to get an Amazon return and switch to Chromecast if there's no solution.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi JD9999,

Welcome to the Roku Community!

We see that you're experiencing a playback issue and we'd like to learn more about this. To better understand could you tell us more about this. 

Under what channel are you seeing this playback issue? Have you tried any troubleshooting? 

Please include additional details so that we can help you even more.

Thanks,
Rey