Forum Discussion

Tim109's avatar
Tim109
Streaming Star
2 months ago

photoview not working on roku

I have a roku express box 3930eu. 

My photoview app on my roku express box doesn't seem to be able to show the contents of albums anymore.

 

I used to get this error message.

An error occurred in "handleGetAlbumList" code 429. the requested url returned error 429.

So I went to the photoview support page and it directed me to the github.

Still no joy.

Do I have to get another roku box? Is that the thing now if your software doesn't work you have to upgrade your hardware?

 

 

 

app playback

23 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 months ago

    Roku has nothing to do with that app, so if the app's support can't help you I don't know where else you can turn.

  • johnfair59's avatar
    johnfair59
    Reel Rookie
    2 months ago

    I have the exact same problem that you were disgusting but your instructions left me lost I don't know where to find the Google support or the other place that you're referring to and where do I look personally could benefit with more information

    • Tim109's avatar
      Tim109
      Streaming Star
      2 months ago

      So I went to the photoview app support page and started a thread on that.

       

      https://github.com/chtaylo2/Roku-GooglePhotos/issues/514#issuecomment-2818262535

       

      It seems like Roku are washing their hands of any responsibility.  See previous comment.

       

      Not sure if I can take it any further. Probably getting another Roku box which supports the photoview app would be one option. However, it seems it's just like the way the world is now. People upgrade hardware. Software gets updated. Some software no longer works or is supported and so it goes on.

       

       

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Hi johnfair59 Tim109,

        Thanks for keeping us posted!

        We want to investigate the issue you encountered with the Photoview app more closely. Is this the only channel that you're experiencing problems with? When did the issue start?

        Can’t wait to hear from you soon!

        Thanks,
        Roku Community Team

  • niggitynacks's avatar
    niggitynacks
    Newbie
    2 months ago

    Yo i’m having the same issue! & By the way BEFORE this “new update” which didn’t seem to actually change anything besides having all these new errors all of a sudden, The app worked FINE! & It’s not just the app specifically it’s something with Roku on their end because this isn’t the only app with this issue. PEVAC for onedrive also is now popping up with these errors. Before the new update everything was fine. Can i downgrade or something and go back? This new update might be the worse unnecessary update i’ve ever encountered with anything ever .. All the hype saying how big this new update was going to be and so far everything is the same besides all these new problems it’s so annoying 

    • Tim109's avatar
      Tim109
      Streaming Star
      2 months ago

      But see the post before yours and it seems Roku want to wash their hands of it. I have heard that there is or has been some sort of dispute between google and Roku. The exact details of which, I cannot be sure. I'm not sure if I can do a total reset on my roku box where you delete the updates.

      • easytodobetter's avatar
        easytodobetter
        Roku Guru
        2 months ago

        Tim109 

        As previously stated, Roku is not avoiding responsibility.

        I'm possibly their biggest critic.

        And 2 seconds looking into this issue shows it's on the app side. You've seen the posts on github explaining it. I don't know where the disconnect is.

        From Github: "HTTP ERROR CODE 429 error is due to Google API rate limiting the application. Sometimes we have people that use up all the millions of available API requests for this application and impact others.

        Count resets at 12:00 pm PT from Google side. Nothing we can do from the application side. This is why we "try" to limit API requests as much as possible in the application."

        According to Github, it's not even an OS-side problem, this couldn't be further from Roku's fault. It's not even the fault of the app on your system, rather how it's being handled by servers on Google's end.

        "Surely they would know more about it than me. I would have thought anyway."

        Yes, we do, and we're telling you that for once it's not Roku's fault, there's nothing you can to do address this issue from the Roku/OS side.

        Where are you even getting the idea that this is Roku's problem?

        This is a problem within the app. There's nothing complicated about that.