Forum Discussion

KFayal's avatar
KFayal
Channel Surfer
2 years ago
Solved

Photo Streams is only showing upper right corner of title screen and my photos

Hello, I have two Roku Ultra model 4660Xs attached to two different TV's.  One is attached to a Sony Bravia 75X90CJ, and the other a Samsung SmartTV.  When I see my Photo Stream screensaver on the Samsung TV, everything looks great. But when I see my photo stream on the Sony Bravia, it's like the viewport window is only looking at the upper right hand corner of the photo and this even shows up on the title screen when the screen saver first loads.  I'm attaching an image of this.  The Photo Streams logo is supposed to be centered on the purple screen.  I have tried to uninstall the Photo Streams channel, restart, check for updates, and reinstall to no avail.  The software version on both my Roku Ultra's is 12.0.0 build 4184-46.  I'm operating the display type as Automatic (4K HDR10 at 30 fps). I even tried to run it as 4K 60fps TV, and display type 1080p TV - all with the same results. My Roku box is attached directly to my TV via HDMI, not through any switching devices. I really love the Photo Streams screen saver, but I wish it worked well on my main TV.  Is there something I can do? 

  • KFayal's avatar
    KFayal
    2 years ago

    Well, I solved my problem, but not by a way that is really that great.  However there were many benefits to the solution.  I had to get rid of my Roku Ultra 4660X and buy a new 4802 one.  The new one even supports Dolby Vision which is stunning.  So I'm going to mark this as resolved and if anyone else has this issue - seems like the only solution was for me to go out and buy a unit with later hardware.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, KFayal!

    We appreciate you reaching out and providing us with a precise explanation of your concern. We'd be more than happy to find you the best resolution possible.

    May we know if this only happens on the Photo Streams feature on your Sony Bravia TV? Do the other apps or channels work properly or have the normal display type? In addition, have you tried to adjust the display type of your Sony Bravia TV? You can try to adjust it by using the Sony Bravia remote and pressing the Quick Settings button, then select Settings > Display & Sound > Picture > your preferred option. You can also try to press the Action Menu button, select Picture, and then choose your preferred option. 

    Please let us know what you find out, and we'd be more than happy to assist you further with this.

    Best regards,
    Carly

    • KFayal's avatar
      KFayal
      Channel Surfer
      2 years ago

      Hello Carly - thanks for the response.  To answer your question, Photo Streams is the only feature/app that doesn't have proper display on my Sony Bravia TV.  All other apps/features work as expected.  For this reason I don't really want to try to mess with the Display type on my TV itself.  Is there something else I can do?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for letting us know, KFayal.

        We highly recommend trying to remove the app, performing a system reboot, and reinstalling the app as a troubleshooting method. Follow the steps provided below to help you:

        • Remove the Photo Streams app by highlighting it and pressing the Star (*) button
        • Restart your Roku device/TV from Settings > System > Power (skip if unavailable) > System Restart
        • Reinstall the Photo Streams app again. Select Channel Store > Search for the app > Click Add channel

        We need to make sure that this troubleshooting method has been done precisely to work. 

        Please let us know how it goes, and we'll go from there. Hope this fixes the issue!

        Best regards,
        Carly