Forum Discussion

jheymach's avatar
jheymach
Channel Surfer
2 years ago

Photo stream selectively uploading?

I recently uploaded some photos to create a photo stream.  When i noticed that some were in portrait mode, I deleted those, and tried to upload cropped photos.  The app shows upload success but doesn...
jghuffma's avatar
jghuffma
Reel Rookie
2 years ago

Hello, 

I am trying to load Pictures onto the photo stream. I have tried through the app. Sometimes it works, mostly it does not. (I only have 18 pics loaded - and 2 streams). I have tried from my computer, from Chrome and from Firefox. The site says it is loaded but the streams are not showing the pictures. I have also cleared cache to try to load pictures and that did not work either. 

Thanks. 

 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi jghuffma,

Thanks for keeping us updated!

Rest assured that we want to provide you with the assistance you need. For us to further investigate the issue, we'll need additional information. Kindly provide the following:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Photo Stream Channe version/build (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

Once we have these details, we will be able to investigate further.

All the best,
Kash

  • jghuffma's avatar
    jghuffma
    Reel Rookie
    2 years ago

    Roku device no. 3800x-roku streaming stick

    serial no. Yf00D0916080

    device ID ct382d916080

    software OS/version 12.0.0 build 4186-55

    Photo stream channel verison/build 9.3 build 10

    Tracker ID 80-254-f817 timestamp 2023-06-26t22:57:10Z

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi jghuffma,

      Thanks for keeping us posted!

      Please be advised that we are aware of the issue, and our appropriate Roku team has been investigating this issue closely. Once more information is available, we'll update this Community thread.

      We hope to get everything sorted out soon and appreciate your patience and understanding.

      Thank you for providing us with an opportunity to assist you and for choosing Roku.

      All the best,
      Kash

      • jghuffma's avatar
        jghuffma
        Reel Rookie
        2 years ago

        So I have more information for you. I have a galaxy A42 5g and use the gallery app to edit photos. I had put the date of the event on the photos and that is when I started having issues loading the photos. This morning I reverted the photos back to the original and the photos went in without issue. I had not done this with the 1st photos I had loaded. So I am back to loading photos but apparently no editing allowed.