Forum Discussion

jheymach's avatar
jheymach
Channel Surfer
3 years ago

Photo stream selectively uploading?

I recently uploaded some photos to create a photo stream.  When i noticed that some were in portrait mode, I deleted those, and tried to upload cropped photos.  The app shows upload success but doesn...
jghuffma's avatar
jghuffma
Reel Rookie
3 years ago

I am having the same issue. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi jghuffma,

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.

All the best,
Kash

  • jghuffma's avatar
    jghuffma
    Reel Rookie
    3 years ago

    Hello, 

    I am trying to load Pictures onto the photo stream. I have tried through the app. Sometimes it works, mostly it does not. (I only have 18 pics loaded - and 2 streams). I have tried from my computer, from Chrome and from Firefox. The site says it is loaded but the streams are not showing the pictures. I have also cleared cache to try to load pictures and that did not work either. 

    Thanks. 

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi jghuffma,

      Thanks for keeping us updated!

      Rest assured that we want to provide you with the assistance you need. For us to further investigate the issue, we'll need additional information. Kindly provide the following:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Photo Stream Channe version/build (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

      Once we have these details, we will be able to investigate further.

      All the best,
      Kash

      • jghuffma's avatar
        jghuffma
        Reel Rookie
        3 years ago

        Roku device no. 3800x-roku streaming stick

        serial no. Yf00D0916080

        device ID ct382d916080

        software OS/version 12.0.0 build 4186-55

        Photo stream channel verison/build 9.3 build 10

        Tracker ID 80-254-f817 timestamp 2023-06-26t22:57:10Z