Forum Discussion

DSMTB626's avatar
DSMTB626
Newbie
2 years ago
Solved

Photo Stream Channel Not Working

Same issue, even after "System Restart" the TV App is not connecting or recognizing the connection to my Photo stream account that I've set up using the QR code. 

I've tried restarting multiple times

I've tried different networks

I've tried removing and re-adding the photo stream app on both devices. 

app playback
Channel crash
Playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, DSMTB626!

    Thanks for raising your concern regarding the playback issue you've been experiencing with the Photo Stream feature on your Roku streaming device. No worries. We're here to find you the best resolution possible. 

    May we know if there are any error messages prompted on your screen? In addition, does this happen to any apps or channels on your Roku streaming device? 

    Here's our Support article to help you learn more about How to use Photo Streams on your Roku streaming device.

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here at the Roku Community, DSMTB626!

    Thanks for raising your concern regarding the playback issue you've been experiencing with the Photo Stream feature on your Roku streaming device. No worries. We're here to find you the best resolution possible. 

    May we know if there are any error messages prompted on your screen? In addition, does this happen to any apps or channels on your Roku streaming device? 

    Here's our Support article to help you learn more about How to use Photo Streams on your Roku streaming device.

    Kind regards,
    Carly

  • Rome1's avatar
    Rome1
    Newbie
    2 years ago

    I've followed your solution  of removing app, then doing a restart.  Then re-adding the channel.  To no avail, I can not get Roku Photo stream to See All or play all the photos. What should I do?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Rome1,

      We are thrilled to have you here in the Roku community.

      We understand the issue you're running into with your photo streams. We're happy to help.

      Could you try to visit our photo stream website? Once logged in with your Roku account, kindly make sure that you have selected the photos that you want to appear on your photo streams.

      Please let us know if this helps.

      Regards,
      Janadee